How To: Get Technical Help or Provide Feedback

Overview

The Ed-Fi Alliance is pleased to offer technical support for community members working to implement Ed-Fi standards and technology.

Navigate to the Ed-Fi Community Hub.
Login using your Ed-Fi Community Login. If you don't have an account, you can request one here: https://www.ed-fi.org/create-an-account/
Once on the site, you can search for answers to common problems; submit a case, propose a change, or suggest a bug fix; and review existing cases.
When submitting a case, please be as descriptive as possible.
1. For support incidents:
  1. The software version you are using (example: ODS/API v5.3, or Admin App v3.2, etc.)
  2. Where you are running the software (on-premises, Azure, AWS, Google Cloud, etc.)
  3. Is the problem occurring in a production environment or testing / staging?
2. For documentation feedback:
  1. Please reference the document you are providing feedback on.
3. For bugs:
  1. Steps to reproduce
  2. Expected result
  3. Actual result

- For feature requests, we recommend this format: How To: Submit a Feature Request.

The support provided by the Alliance is limited to issues related to the setup, configuration, and operation of Ed-Fi software components.
Support is offered to the community "as-is." Limitations include:
- Requests may not be resolvable efficiently or at all due to the expertise of support consultants or the inability to replicate conditions that exist in the field.
- Responses on U.S. holidays or outside of Central Time working hours may experience delays.
- We strive to respond and offer help quickly, but large or fluctuating community volume may impact our ability to do that.

If you need a login, please fill out our access request form.
If you are having issues logging in using your Ed-Fi community account, please email help@ed-fi.org.
Ed-Fi technical documentation is located at techdocs.ed-fi.org.